Available positions
Safe Haven Team Leader.
10 hours per week – 2 x 5 hour shifts.
£16.80 per hour PLUS £4.94 per hour Shift Allowance.
17:30 to 22:30 on a 4 week rolling shift rota.
Andover Mind is one of the leading mental health providers in Hampshire. Our Safe Haven service supports those in mental health crisis in Basingstoke and mid Hampshire. The service is covered 7 evenings a week from 5.30pm to 10.30pm, 365 days a year (including bank holidays) on a rolling 4 week rota, and is based at our Wellbeing facility in Basingstoke.
The role of Team Leader is therefore crucial, by leading our teams of Practitioners who will deliver our important Safe Haven service.
To succeed in this role you will be required to support our Safe Haven Manager by utilising your previous supervisory/Team Leading skills. You should be self motivated, be able to demonstrate experience of working with, and an understanding of, those experiencing a mental health crisis whilst remaining calm and professional in any stressful or challenging situation.
So, if you have a history of crisis work within the mental health sector, have an understanding of the implications of individuals experiencing a crisis, and knowledge of creating achievable goals we would love to hear from you.
To aid you application we strongly encourage an accompanying covering letter detailing your own personal experiences within the sector.
Why Join Us?
Holiday: 27 days + bank holidays (rising to 30).
Discounts: Vivup membership (retailer cashback and savings).
Wellbeing: Employee Assistance Programme & competitive sick pay.
Growth: Ongoing professional training and development.
Extras: Cycle to work scheme, enhanced maternity leave, and pension.
Andover Mind welcomes applications from all backgrounds, including those with lived experience of mental health or neurodivergence.
Appointments are made on merit.
In accordance with the Equality Act 2010, we do not discriminate, and in line with our equality policy, we are dedicated to building an accurate picture of the make-up of our workforce to ensure we are developing policies and practices that meet the needs of all employees, regardless of their background or personal circumstances.
We take Safeguarding seriously, therefore you will be required to undergo a DBS (Disclosure and Barring Service) check at the enhanced level before working with us. Further information can be obtained from
We welcome applications from all of the communities in which we work. We also positively encourage applications from people with mental health problems, those who are physically disabled and neurodivergent to apply for a role within Andover Mind.
Head of Services
12 month fixed term contract
Hours: Flexible however no less than 25 hours per week.
Location: Basingstoke, Hart and Rushmoor and the Andover area.
Rate: £26.41 per hour.
As one of Hampshire’s leading Mental Health Charities, Andover Mind is entering an exciting phase of growth to meet the needs of our communities around mental health.
We are seeking a dynamic and experienced Head of Services to lead strategic oversight and the delivery of services contracts, currently Wellbeing and PCN services, SMI Facilitators and Safe Havens for Andover Mind.
About the Role
To oversee the operational delivery of all contracted services, including planning, setting and monitoring performance against objectives, quality standards costs, and ensuring alignment with contracts and service specifications.
To prepare service contracts for re-tender process and ensure the organisation is ready for any contract changes in 27/28.
To be an active, collaborative and effective member of the Senior Leadership Team and participate in forward planning with the Chief Executive.
To foster a culture of user involvement, high service standards and continuous improvement in operational delivery across contracted services.
Work positively and responsively with commissioners and other funders to ensure necessary contracts and agreements are in place for each service and that they are renewed as required and that documentation and proposals are discussed and agreed with the CEO and Finance Manager.
Coordinate audits and other systems and procedures to monitor, review and report on performance and the effectiveness of services, their outcomes, impacts and outputs.
Production of regular contract monitoring and reports on performance to commissioners and other funders.
Person specification and essential requirements –
Demonstrable track record of operating at a senior manager level with extensive leadership experience.
Proven experience of developing people and successful succession planning.
Knowledge of quality assurance and continuous improvement processes and implementing best practice.
Proven experience of setting and managing budgets.
Monitoring and reporting on service impacts, outcomes and outputs to commissioners and internally.
Sound organisational and project management skills with the ability to translate strategic plans into performance.
Highly effective interpersonal, influencing and communication skills with the ability to gain the trust and confidence of commissioners and other key stakeholders quickly.
A strong appreciation of the local and national drivers in mental health and wellbeing service provision, and a sound knowledge of primary care and community mental health services in a multi-agency context.
Why Join Us?
Holiday: 27 days + bank holidays (rising to 30).
Discounts: Vivup membership (retailer cashback and savings).
Wellbeing: Employee Assistance Programme & competitive sick pay.
Growth: Ongoing professional training and development.
Extras: Cycle to work scheme, enhanced maternity leave, and pension.
We welcome applications from all of the communities in which we work. We also positively encourage applications from people with mental health problems, those who are physically disabled and neurodivergent to apply for a role within Andover Mind. Appointments are made on merit.
In accordance with the Equality Act 2010, we do not discriminate, and in line with our equality policy, we are dedicated to building an accurate picture of the make-up of our workforce to ensure we are developing policies and practices that meet the needs of all employees, regardless of their background or personal circumstances.
We take Safeguarding seriously, therefore you will be required to undergo a DBS (Disclosure and Barring Service) check at the enhanced level before working with us. Further information can be obtained from www.dbs.gov.uk
At Andover Mind, we foster a positive and productive culture where employee happiness is as important as that of those who use our services.
“We are a values led organisation and pride ourselves in our people and the commitment we have to the mental health agenda. I would describe Andover Mind as a dynamic, open and inclusive place to work.”
Andover Mind is a progressive employer, that seeks to provide an enriching workplace, fostering a supportive and inclusive environment that creates a sense of belonging for all of our employees. Collaboration and open communication are encouraged, ideas are welcome and the emphasis on work-life balance is evident, with workplace wellbeing featuring high on our list of priorities; as well making our office spaces comfortable places to be, we also offer a generous annual leave, a competitive sick pay scheme, employee assistance programme and a free Vivup membership providing staff with a huge range of lifestyle and retail discounts.
The personal and professional growth of our employees is important to us, so as well as a comprehensive induction programme, we also have an in-house training platform for continuous development and provide access to external courses where necessary, with plenty of opportunity to pave the way for career advancement with in the organisation.
We pride ourselves on being forward-thinking in our flexible working practices; as well as employing almost 100 staff our wellbeing centres across Hampshire including Andover, Basingstoke and Farnborough, we also have a number of hybrid and home-based roles.
With a vibrant workplace culture, a strong sense of purpose, and a genuine commitment to employee growth and satisfaction, Andover Mind strives to offer employees a fulfilling and rewarding career.
We’re a mindful employer
What does being a mindful employer mean?
✔️ To provide non-judgemental and proactive support to staff experiencing mental ill-health.
✔️ To not make assumptions about a person with a mental health condition and their ability to work.
✔️ To be positive and enabling toward all employees and applicants with a mental health condition.
✔️ To support line managers in managing mental health in the workplace.
✔️ To ensure they are fair in the recruitment of new staff in accordance with the Equality Act (2010).
✔️ To make it clear that people who have experienced mental ill-health will not be discriminated against, and that disclosure of a mental health conditions will enable both the employee and employer to assess and provide the right level of support or adjustment.
Everybody is welcome
We wholeheartedly invite applications from all the diverse communities we engage with. We strongly urge individuals with lived experiences related to mental ill-health, dementia, mild cognitive impairment, physical disabilities, and neurodivergent perspectives to apply. Your unique backgrounds and insights are valuable contributions to the work we do at Andover Mind.
Mind’s values of being open, together, responsive, independent and unstoppable, are at the heart of everything we do. We embrace diversity and strive to create an environment where everyone feels they belong, and is encouraged, celebrated, and empowered to achieve their potential. Collaboration and mutual respect are the cornerstones of our organisation, where every voice is heard and valued. Equality, diversity and inclusion enriches our workforce, and drives understanding, acceptance, innovation and creativity in the services we deliver, make sure that nobody experiencing or at risk of mental ill-health, has to face it alone.
Employee benefits
People are at the very heart of our organisation, so we offer a generous benefits package designed to support your personal wellbeing and reward your commitment and hard work. As an employee at Andover Mind you’ll enjoy:
- Flexible working
- Enhanced disclosure cost coverage
- Comprehensive induction programme
- Mileage allowance of 45p per mile
- Stakeholder pension scheme
- 27 days annual leave, plus bank holidays – rising to 30 days with length of service
- Employee Assistance Programme
- Competitive sick pay scheme
- Ongoing training and development
- Vivup membership which includes access to discounts and cashback with hundreds of retailers
- Competitive recruitment referral scheme
- Bike to work scheme
- Free eye test vouchers
Behind the scenes
Our staff and volunteers are instrumental to the success of Andover Mind, but what does working for us really involve?
