Thursday 17 September 2026:
Due to unforeseen circumstances, we have had to close the North and Mid Hampshire (Basingstoke) this evening. We’re so sorry for any inconvenience caused.
If you are in crisis, please access one of the services below:
- Call NHS 111 option 2 – mental health support 24/7Help in a Crisis https://111.nhs.uk/
- Call the Samaritans on 116 123 https://www.samaritans.org/how-we-can-help/contact-samaritan/
- Text SHOUT on 85258, 24/7 service www.giveusashout.org
- Crisis Team 02382 317718
What is Safe Haven?
Our North and Mid Hampshire Safe Haven provides emotional and practical help to individuals experiencing mental health crises. We give you the option to talk to one of our staff about how you are feeling, and will help you to access the right support within calm, safe & confidential surroundings. You can come in person to the Safe Haven, speak to us over the phone or access it virtually.
Who is it for?
The service provides face to face immediate crisis support if you are struggling with your mental health.
While we predominantly serve residents of Test Valley or Basingstoke and Deane who are aged 18 years and over and experiencing a mental health crisis, please be assured that nobody will be turned away based on where they live. We have operate an online virtual appointment system for those unable to attend physically.
When is the service open?
Safe Haven is open 6pm and 10pm 365 days a year (including Bank Holidays) 6pm and 10pm :
Call us
We are here for you, just call 0300 303 5772
Visit us
You can drop in and see us during our opening times 6-10pm, there’s no need for an appointment.
We are located at the Andover Mind Wellbeing Centre, 3 Vyne Road, Basingstoke, RG21 5NL
Chat to us via video using our online service
We appreciate it’s not always easy to get to our wellbeing centre in person, so if it’s easier for you, we also provide support and advice via video call through our online waiting room. Simply click on the button below and you will be taken into an online waiting room, where an advisor will see you as soon as they are available.
To ensure we can provide you with the best support during your time of crisis, please take a moment to read our online support agreement before accessing the service.
