Out of hours support for anyone experiencing a mental health crisis

If you’re experiencing a mental health crisis or emotional distress, our North and Mid Hampshire Safe Haven service provides out of hours help and support to adults including carers.

We’re open evenings, including weekends and bank holidays, 365 days a year.

Opening hours: 6pm till 10pm


We advise everyone to ring ahead before they visit so that we can be prepared for their arrival.

The number to call is 0300 303 5772

Address: 3 Vyne Road, Basingstoke, RG21 5NL         

Frequently asked questions

Q: What is Safe Haven?

A: Safe Haven provides out-of-hours help and support to adults, including carers, experiencing a self-defined mental health crisis or emotional distress.

Q: Do I need to ring before I visit?

A: Yes, we advise everyone to ring ahead so we can make sure we’re prepared for your arrival. The number is 0300 303 5772

Q: Where is the Safe Haven?

A: The Safe Haven is based at 3 Vyne Road, Basingstoke, RG21 5NL

Q: Is the Safe Haven service separate from your Well-being service?

A: Yes. Safe Haven provides out-of-hours support to anyone experiencing a mental health crisis.

Q: When should I access the Well-being service? 

A: We advise you to visit our Well-being service during the day when you feel you need ongoing support with your mental health after you have visited the Safe Haven service. Well-being can offer advice, guidance and coping strategies to reduce a crisis.

Q: … and when should I visit your Safe Haven service? 

A: If you are experiencing a self-defined mental health crisis or emotional distress between 18:00hrs – 22:00hrs and need help and support in a safe and confidential space.

Q: I don’t live in Basingstoke or can’t get to the Safe Haven. How can I access support?

A: Anyone who is unable to visit the Safe Haven in person can access support via telephone on our freephone number. A member of staff will call you back and give you the opportunity to talk through your situation and the next steps.

Q: Is support only available via telephone or visiting the Safe Haven in person? 

A: At the moment, yes, but we are looking at other ways to access the Safe Haven service. We are currently exploring virtual options including Zoom and webchat service. You can also be referred to the Safe Haven via your GP or another health and social care professional. The important thing is to access support when you are struggling.



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Useful contacts

Contact us

  • 01264 332297

  • mind@andovermind.org.uk

  • Westbrook Close, South St
    Andover SP10 2BN