Following Government guidelines and ensuring we’re COVID secure, our Well-being services are now in a position to offer face to face appointments in our centres, along with small groups. Staff are going to continue to support those over the phone or by email or text if they’re finding it difficult to visit one of our centres. Our virtual groups are also continuing via Zoom. If you’re an existing client, your keyworker or a member of our Well-being team will be in touch to offer you a face-to-face appointment. If you’re not currently accessing our services but wish to speak to a member of staff, please contact us using the details below:

Test Valley Well-being Centre (Andover or Romsey) – 01264 332297 or well-being@andovermind.org.uk or well-beingromsey@andovermind.org.uk

Basingstoke Well-being Centre – 01256 476572 or well-beingbasingstoke@andovermind.org.uk

Farnborough Well-being Centre – 01252 317481 or well-beinghartandrushmoor@andovermind.org.uk

Please keep an eye on our website and social media for updates.

Primary care (GP) services

We are not currently able to offer appointments in hospitals or surgeries, we are however able to carry out telephone consultations. Should you wish to talk to someone about your mental health, please leave a message on 01264 332297 and we will contact you to discuss.

Adult counselling

If you are an existing client of our adult counselling service, your counsellor will be in touch with you to continue to offer counselling either by telephone or online. If you are experiencing emotional or mental health issues please contact us by leaving a message on 01264 332297 and we will get back to you. We are checking the phones daily.

Youth counselling

We have now started to see new and existing clients face-to-face in schools and community settings. For some, we’re also continuing with telephone or online counselling.


We are not currently able to deliver our Friends resilience sessions in primary schools. We hope to resume these as soon as we are able.

Ugly Duckling project

The Ugly Duckling workshop is now open again on Monday, Wednesday and Thursday. Visitors are welcome but strictly by appointment. The shop in The Chantry Centre is open on Fridays from 11 till 2. For further information, check our facebook page, email uglyduckling@andovermind.org.uk or call 07747 630600.

Carer Support and Dementia Advice

Our Carer Support and Dementia Advice Service are unfortunately unable to offer any groups or face-to-face meetings with service users until further notice. However, staff are still available to support you over the phone or by email or text. If you are an existing client or carer and are known to our service, your usual Carer Support Worker or Dementia Advisor will be in touch with you via telephone, if possible, to carry out a welfare check and see how you are. If you would like to contact us in the meantime, or if you are a new client and wish to speak to a member of staff, please contact us using the details below, ensuring you leave a voice message with your contact details. A member of the team will then get back to you shortly.

Referrals and enquiries team – 01264 332297 (option 3) or enquiries@andovermind.org.uk


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Useful contacts

Contact us

  • 01264 332297

  • mind@andovermind.org.uk

  • Westbrook Close, South St
    Andover SP10 2BN